HK/EN

Seat selection

Due to aircraft configuration, window view of seats 34A, 34K, 36A and 36K on A330 services are not available.

 

Passengers traveling with children or infants under 12 years old in the same booking can select Window/Aisle/Middle seats for free via the Hong Kong Airlines mobile app, WeChat Mini Program, or mobile web version (mw.hkairlines.com) when booking tickets, managing “My Booking,” or online check-in. Only applicable to bookings made through the above channels.

 

From 25 November 2025 to 15 December 2025, passengers who purchase or travel with a Preferred Seat (Upfront) will be entitled to the following services:

  • Passengers who purchase a Preferred Seat (Upfront) on any route to or from Hong Kong will enjoy priority baggage service.
  • Passengers who purchase a Preferred Seat (Upfront) on flights departing Hong Kong will have access to priority check‑in counters.
  • Passengers who purchase a Preferred Seat (Upfront) on flights departing from Hong Kong to designated destinations (Canada, Australia, Shanghai, Tokyo) will be entitled to use the Hong Kong International Airport Courtesy Channel for security checks.

 

Seat types and eligibility

  • Passengers may select Preferred Seat (Window), Preferred Seat (Aisle) or Preferred Seat (Middle). Seats located towards the front of the cabin are also available for passengers who prefer earlier disembarkation.
  • Advance seat selection may be complimentary or charged, depending on cabin/fare type and frequent flyer tier.

 

Exit Row Seat* / Preferred Seat (Upfront)

Preferred Seat (Window) / Preferred Seat (Aisle) / Preferred Seat (Middle)

Fare type

Value

Fees apply

Fees apply

Basic

Fees apply

Fees apply

Main

Fees apply

Fees apply

FlexiPlus

Fees apply

Free

Frequent flyer tiers

Fortune Wings / Select

-

-

Silver

✓

✓

Gold

✓

✓ (One companion may be eligible)

Platinum

✓

✓ (Two companions may be eligible)

*Passengers seated in exit row seats must meet the applicable safety requirements.

 

  20251125 seat website legend (2)

 

Fees

 

Exit Row*/Preferred Seat (Upfront)

Preferred Seat (Window / Aisle / Middle)

Value/Main/FlexiPlus

FlexiPlus

Value/Main

For selected routes excluding North America and Southwest Pacific:

Ticket Booking

From HKD 170

Free

From HKD 50

Manage booking#

From HKD 180

From HKD 60

Online check‑in

From HKD 180

From HKD 70

For North America routes:

Ticket Booking

From HKD 1000

From CAD 175

From USD 130

Free

From HKD 300

From CAD 53

From USD 39

Manage booking#

From HKD 1000

From CAD 175

From USD 130

From HKD 300

From CAD 53

From USD 39

Online check‑in

From HKD 1300

From CAD 228

From USD 169

From HKD 400

From CAD 70

From USD 52

For Southwest Pacific routes:

Ticket Booking

From HKD 700

From AUD 144

Free

From HKD 200

From AUD 42

Manage booking#

From HKD 700

From AUD 144

From HKD 200

From AUD 42

Online check‑in

From HKD 800

From AUD 165

From HKD 240

From AUD 50

^Fees depend on fare class, origin and destination. Actual charges are subject to exchange rate fluctuations and will be displayed at the time of booking.

#Additional customer service fees apply for bookings or purchases made via the call centre.

  •   

    Bookings made via Hong Kong Airlines' website, APP or Wechat

    Bookings made via agencies’ or third party’s platforms

    Ticket Booking

    ✓

    Not available

    Manage Booking

    ✓

    ✓

    Online Check-in

    ✓

    ✓

    Customer Service Centre#

    ✓

    ✓

    Airport Check-in Counter

    A random seat will be assigned

    A random seat will be assigned

    #Purchases and reservations made via Customer Service Centre will be charged with an extra customer service fee

  • For children under the age of 12, a seat will automatically be assigned next to the parent, guardian, or tutor's seat during online check-in. If children under the age of 14 are unable to secure a seat in close proximity to a parent, guardian, or tutor using hongkongairline.com or the mobile app, please contact the check-in counter staff for assistance.

  • 1.Preferred Seat (“Seat”) is subject to these Terms and Conditions. By purchasing the Seat, you shall be deemed to have read, understood and agreed to be bound by the Terms and Conditions.

    2.The Seat is only available for purchase via Hong Kong Airlines ‘official website, Hong Kong Airlines ‘mobile application, WeChat Mini Program and Customer Service Centre.

    3.The Seat is only available for one-way and/or round-trip for selected economy class tickets for flights marketed and operated by Hong Kong Airlines only. Not available for the special flights, chartered flights, interline flights or code-share flights.

    4.The price of the Seat is based on individual sector for each passenger and subject to currency fluctuation.

    5.The Seat once purchased cannot be changed, non-reroutable, non-refundable and non-transferable under normal circumstances. In the event of re-booking, no-show and cancellation by the passenger, the fees will not be refunded.

    6.Refund is applicable for passenger who choose to pay for upsell to the higher cabin class voluntarily. Refund applications must be submitted to the Customer Service Centre within 90 days from the date of the scheduled departure time.

    7.The Seat is subject to availability and is offered on a first-come, first-served basis. The Seat availability is also subject to aircraft type. In the event of Hong Kong Airlines changes aircraft type due to operational reasons, we will endeavour to arrange an alternative seat in the same seat type selected for the passenger.

    8.The following passengers are entitled to select a seat free of charge, except for Preferred (Upfront) and Exit Row seats

    • Passenger who purchased “FlexiPlus” fare option;
    • Fortune Wings Club Platinum members and their maximum of 2 accompanying passengers in the same booking;
    • Fortune Wings Club Gold members and their maximum of 1 accompanying passenger in the same booking; and
    • Fortune Wings Club Silver members.
    • Passenger travel with children under 12 years of age in the same booking (Only applicable to bookings made through Hong Kong Airlines mobile app, WeChat Mini Program, or mobile web version (mw.hkairlines.com).

    9.Fortune Wings Club Platinum, Gold, and Silver members are entitled to reserve Preferred Seat (Upfront) free of charge.

    10.The Seat is not applicable for infant tickets and unaccompanied minor (children aged 6-12 who travel alone).

    11.Purchase of the Seat is not eligible for FWC points’accrual.Booking is not completed or accepted by Hong Kong Airlines until payment has been received, and a booking reference has been issued.

    12.Booking is not completed or accepted by Hong Kong Airlines until payment has been received, and a booking reference has been issued.

    13.Hong Kong Airlines will not be liable for any matter or loss in relation to any error or omission due to technical problems including but not limited to any computer or internet network issues.

    14.Passengers are advised to check the latest Outbound Travel Alert issued by Hong Kong Government from time to time before planning their trip.

    15.Nothing in these Terms and Conditions shall confer any third-party rights or benefits.

    16.The Seat/air ticket with the Seat is subject to the General Conditions of Carriage published by Hong Kong Airlines (subject to change from time to time) and is available on Hong Kong Airlines’ website.

    17.Hong Kong Airlines reserves the right to amend the Terms and Conditions at any time without prior notice.

    18.If there is any inconsistency or ambiguity between the English and other languages versions of the Terms and Conditions, the English version shall prevail.

    19.In the event of any dispute regarding any of the Terms and Conditions, the decision of Hong Kong Airlines shall be final.

    20.The Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.

    1. Exit Row Seat is subject to these Terms and Conditions. By purchasing the Exit Row Seat, you shall be deemed to have read, understood, and agreed to be bound by these Terms and Conditions.
    2. The Exit Row Seat is only available for purchase via Hong Kong Airlines ‘official website, Hong Kong Airlines ‘mobile application, WeChat Mini Program, Airport and Customer Service Centre.
    3. Exit Row Seat is only available for one-way and/or round-trip for selected economy class tickets for flights marketed and operated by Hong Kong Airlines only. Not available for the special flights, chartered flights, interline flights or code-share flights.
    4. The price of the Exit Row Seat is based on individual sector for each passenger and subject to currency fluctuation.
    5. The Exit Row Seat once purchased, cannot be changed, non-reroutable, non-refundable and non-transferable under normal circumstances. In the event of re-booking, no-show and cancellation by the passenger, the fees will not be refunded.
    6. Refund is applicable for passenger who choose to pay for upsell to the higher cabin class voluntarily. Refund applications must be submitted to the Customer Service Centre within 90 days from the date of scheduled departure time.
    7. The Exit Row Seat is subject to availability and is offered on a first-come, first-served basis. The seat availability is also subject to aircraft type. In the event of Hong Kong Airlines changes aircraft type due to operational reasons, we will endeavour to arrange an alternative seat in the same seat type selected for the passenger.
    8. Most of the seats are located next to the emergency exit doors. Passengers who reserved those seats must comply with the safety requirements for exit row seating. If passenger does not satisfy with the safety requirements at the time of check-in, boarding or during the flight, Hong Kong Airlines may re-assign another seat and will not refund the fee of the Exit Row Seat.
    9. Fortune Wings Club Platinum, Gold, and Silver members are entitled to reserve Exit row seat free of charge.
    10. Purchase of the Exit Row Seat is not eligible for FWC points accrual.
    11. Booking is not completed or accepted by Hong Kong Airlines until payment has been received, and a booking reference has been issued.
    12. Hong Kong Airlines will not be liable for any matter or loss in relation to any error or omission due to technical problems including but not limited to any computer or internet network issues.
    13. Passengers are advised to check the latest Outbound Travel Alert issued by Hong Kong Government from time to time before planning their trip.
    14. Nothing in these Terms and Conditions shall confer any third-party rights or benefits.
    15. The Exit Row Seat /air ticket with the Exit Row Seat is subject to the General Conditions of Carriage published by Hong Kong Airlines (subject to change from time to time) and is available on Hong Kong Airlines’ website.
    16. Hong Kong Airlines reserves the right to amend the Terms and Conditions at any time without prior notice.
    17. If there is any inconsistency or ambiguity between the English and other languages versions of the Terms and Conditions, the English version shall prevail.
    18. In the event of any dispute regarding any of the Terms and Conditions, the decision of Hong Kong Airlines shall be final.
    19. The Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.
    1. Most of the Extra Legroom Seats are located next to the emergency exit doors, and this is subject to the flight safety guidelines set by the Civil Aviation Department of Hong Kong. Passengers must meet the following safety requirements and will not: obstruct emergency exits in a way of impeding the crew in their duties, obstruct access to emergency equipment, and hinder aircraft evacuation.
    2. In compliance with the flight safety guidelines of the Civil Aviation Authority, passenger assigned with the Extra Legroom Seat located at Exit row must: 
      1. Be at least 18 years of age on the date of travel;
      2. Not be seated with an infant;
      3. Be able to understand and follow the safety instructions;
      4. Not required of using extension seat belt (e.g pregnant passenger);
      5. Not be a passenger with reduced mobility :
        1. Using of mobility aid during boarding such as wheelchair, walking stick or postural support equipment (PSE);
        2. Either permanently or temporarily passenger with reduced mobility including vision and hearing-impaired;
        3. Require of medical assistance
    3. If a passenger does not meet the above safety requirements at the time of check-in, boarding or during the flight, Hong Kong Airlines may re-assign another seat with no refunds.